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Privacy Policy - How We Use Your Information

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use Our Service. It informs You of Your privacy rights and how the law protects You.

We use Your personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Affiliate means any entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of at least 50% of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as "the Company", "We", "Us" or "Our") refers to Gault Heating, Inc., 1606 Wick Campbell Road, Hubbard, Ohio 44425.
  • Cookies are small files placed on Your device (computer, mobile device, or any other device) by a website, containing details of Your browsing history.
  • Country refers to Ohio, United States.
  • Device means any device capable of accessing the Service, such as a computer, cellphone, or tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website, accessible from www.gaultheating.com.
  • Service Provider means any natural or legal person who processes data on behalf of the Company.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You, including but not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address (including State, Province, ZIP/Postal code, City)
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service. This may include information such as Your Device's IP address, browser type, browser version, pages visited, time and date of visits, time spent on pages, and diagnostic data.
When You access the Service by or through a mobile device, we may collect specific information automatically, such as Your mobile device's unique ID, the IP address, operating system, and mobile browser type.

SMS Communications and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing your mobile phone number and opting in via our contact form or verbally, you consent to receive SMS text messages from Gault Heating & Cooling, including appointment reminders, technician-on-the-way notifications, invoice and job-completion updates, and occasional service or installation offers.

Consent is not a condition of any purchase or service. You may decline to receive SMS messages and still use our website, request a quote, or schedule service through other means (phone or email).

Message and data rates may apply. Message frequency varies based on your interaction with us. Reply STOP to any message to unsubscribe at any time. Reply HELP for assistance, or contact us at (330) 302-1260 or offers@gaultheating.com.

Mobile phone numbers and SMS opt-in data collected by Gault Heating & Cooling are not sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances. This category of data is also excluded from any aggregate data sharing, targeted advertising programs, and corporate affiliate sharing described elsewhere in this Privacy Policy.

SMS Program Terms

The following terms govern the SMS text messaging program operated by Gault Heating & Cooling ("SMS Program"). By opting in to receive SMS messages from us, you agree to these SMS Program Terms in addition to this Privacy Policy.

  • Program name: Gault Heating & Cooling SMS Notifications
  • Program description: The SMS Program sends appointment reminders, technician notifications, invoice and job-completion updates, and occasional service or installation offers.
  • How to opt in: Submit your phone number via our contact form on our website and check the SMS consent box to provide express written consent, or opt in verbally in person or by phone.
  • Consent is not a condition of purchase: You are not required to consent to receive SMS messages in order to purchase any goods or services from Gault Heating & Cooling. You may decline SMS messages and still contact us by phone or email.
  • Message frequency: Message frequency varies based on your interaction with us.
  • Cost: Message and data rates may apply. Please consult your mobile carrier for details on the rates that apply to your plan.
  • How to opt out: Reply STOP to any SMS message from us at any time to unsubscribe. After replying STOP, you will receive a single confirmation message and will not receive any further SMS messages from this program. To re-subscribe, reply START.
  • How to get help: Reply HELP to any SMS message for assistance, or contact us at (330) 302-1260 or offers@gaultheating.com.
  • Supported carriers: The SMS Program is available on all major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.
  • Privacy: Information collected through the SMS Program is handled in accordance with the SMS Communications and Mobile Information section of this Privacy Policy. Mobile phone numbers and SMS opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.
  • Eligibility: You must be the account holder or have authorization from the account holder of the mobile phone used to opt in, and you must be 18 years of age or older.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

We may use Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring usage.
  • To contact You: via email, SMS, or other communication methods to send updates, offers, or information regarding our services.
  • To provide You with special offers, updates, and general information about products, services, or events similar to those You have shown interest in.
  • For business transfers: in connection with or during negotiations of a merger, sale of Company assets, or acquisition of Our business.
  • For other purposes: such as data analysis, usage trends, and improving the effectiveness of Our Service, products, and marketing.

Sharing Your Personal Data

We may share Your personal information in the following circumstances:

For the avoidance of doubt, mobile phone numbers and text messaging opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.
 

  • With Service Providers: To monitor and analyze the use of Our Service or to contact You.
  • With Your consent: For any other purposes with Your explicit consent.
  • For business transfers: In case of a merger, acquisition, or sale of assets.
  • With affiliates: We may share Your information with affiliates, requiring them to honor this Privacy Policy.
  • With business partners: To offer You certain products, services, or promotions.
  • With Your consent: For any other purposes with Your explicit consent.

Retention of Your Personal Data

We will retain Your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy and to comply with legal obligations.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request assistance in deleting the Personal Data We have collected. Please contact Us for such requests. We may retain certain information when required by law.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

We take the security of Your data seriously. However, no electronic storage or transmission method is 100% secure, and We cannot guarantee absolute security.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect Personal Data from children under 13. If You believe that a child under 13 has provided us with Personal Data, please contact Us to remove the information.

Links to Other Websites

Our Service may contain links to other websites not operated by Us. We have no control over and are not responsible for their content, privacy policies, or practices.

Changes to this Privacy Policy

We may update this Privacy Policy occasionally. You are advised to review it periodically. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.

Terms & Conditions

"Gault Heating, Inc. will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.”

By submitting our contact form and signing up for texts, you consent to receive text messages from Gault Heating, Inc. at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: